Return & Refund Policy

Last Updated: July 14, 2026

At Delphezon, customer satisfaction is our priority. We take pride in delivering premium-quality wristwatches and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• The watch must be returned with all original packaging, tags, manuals, and accessories.

• Proof of purchase (order number or receipt) is required.

• The product must not show signs of damage caused by misuse, accidents, or unauthorized repairs.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns for:

• Watches that have been worn or used.

• Products with scratches, dents, or physical damage caused after delivery.

• Items returned without their original packaging or accessories.

• Clearance, final sale, or promotional items (unless the item is defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos or videos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Processing times may vary depending on your payment provider.

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products that arrive damaged, defective, or incorrect. If you wish to exchange your watch for another model or color, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly by Delphezon.

• We recommend using a trackable shipping service, as Delphezon is not responsible for returned packages lost in transit.

How to Request a Return

To start a return, please contact our customer support with:

• Your order number

• Your full name

• The reason for the return

• Photos of the product (if applicable)

Our team will provide you with return instructions after reviewing your request.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information available on the Delphezon website.

Thank you for choosing Delphezon. We appreciate your trust and are committed to providing a premium shopping experience.